Advanced Call Center Solution

Advanced Call Center Solution

Advanced Call Center Solution

Advanced Cloud-Based Call Center Solution

Inbound Call Management

Efficiently handle incoming customer calls with intelligent routing and distribution

  • Automatic Call Distribution (ACD)
  • Skill-based call routing
  • Priority call queuing
  • Call waiting management
  • Overflow call handling
  • Real-time call monitoring
  • Call escalation workflows

Outbound Calling

Powerful outbound calling capabilities to reach customers proactively

  • Progressive dialing
  • Preview dialing mode
  • Manual dialing options
  • Campaign management
  • Call scheduling
  • Follow-up automation
  • Callback management

Auto Dialer System

Advanced predictive and power dialing technology for maximum efficiency

  • Predictive auto dialer
  • Power dialer functionality
  • Click-to-dial integration
  • Answering machine detection
  • Do Not Call (DNC) compliance
  • Local presence dialing
  • Call pacing optimization

Call Recording & Monitoring

Comprehensive call recording and quality monitoring solutions

  • 100% call recording
  • Selective call recording
  • Live call monitoring
  • Call whisper coaching
  • Barge-in capabilities
  • Screen recording
  • Compliance recording

Interactive Voice Response (IVR)

Intelligent IVR system to route calls and provide self-service options

  • Multi-level IVR menus
  • Speech recognition
  • DTMF input handling
  • Dynamic IVR routing
  • Voicemail integration
  • Custom voice prompts
  • Multi-language support

Virtual Number Handling

Flexible virtual number management and call forwarding capabilities

  • Local virtual numbers
  • Toll-free number support
  • International numbers
  • Number porting services
  • Call forwarding rules
  • Multiple number routing
  • Caller ID management

Advanced Capabilities

Comprehensive features to enhance your call center operations

Real-time Analytics

Live dashboards and performance metrics

Agent Management

Workforce scheduling and performance tracking

AI Integration

Voice analytics and automated insights

Omnichannel Support

Voice, chat, email, and social media

PCI DSS and HIPAA compliance

Cloud Infrastructure

Scalable and reliable cloud platform

Mobile Apps

iOS and Android agent applications

CRM Integration

Seamless third-party integrations

Integrations & Compatibility

Connect with your existing business tools and platforms

CRM Systems

Salesforce, HubSpot, Zoho, Pipedrive

Helpdesk Tools

Zendesk, Freshdesk, ServiceNow

Communication

Slack, Microsoft Teams, WhatsApp

Analytics

Google Analytics, Power BI, Tableau

Telephony

SIP trunks, PBX systems, VoIP

APIs

RESTful APIs, Webhooks, SDKs

Flexible Pricing Plans

Choose the plan that fits your business needs

Starter

Perfect for small teams
✓ Basic inbound/outbound
✓ Call recording
✓ Simple IVR
✓ Virtual numbers

Professional

For growing businesses
✓ Auto dialer
✓ Advanced IVR
✓ Real-time analytics
✓ CRM integrations

Enterprise

For large organizations
✓ AI-powered features
✓ Omnichannel support
✓ Custom integrations
✓ Dedicated support

Ready to Transform Your Call Center?

Experience the power of CXTeletech’s advanced call center solution. Get started with a free demo today!
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